Lineas, the Largest Private Rail Freight Operator in Europe, Digitally Transforms With Low-Code
Lineas, the largest private rail freight operator in Europe, is working with OutSystems partner Truewind to deliver “Golden Triangle.” This ambitious digital transformation program—based on a composable application development strategy powered by OutSystems—will provide frictionless customer experiences for pan-European, door-to-door freight services. By encouraging more customers to switch from road haulage to train freight, Lineas supports the EU’s climate neutrality goals while reducing road congestion and improving mobility.
Challenge : Accelerate Innovation in a Traditionally Slow-to-Change Industry
“Modal shift from road to rail depends on slick digital systems, which is why OutSystems is at the heart of our composable development strategy. With the expert support of Truewind, we’re delivering frictionless customer experiences that overlay a complex business proposition—pan-European door-to-door freight delivery with real-time track and trace.”
– Mark Geuens, Chief Information Officer
So-called “modal shift” allows companies to improve their supply chain while decreasing their impact on mobility, climate, and air pollution. European Union legislation and increasing ESG pressure from shareholders make this a top priority for businesses.
Mark Geuens joined Lineas as CIO in 2018 with the mission to overcome these challenges.
Why did Lineas choose OutSystems?
- Speed up Development and Improve Agility
- Deliver Web & Mobile Applications
- Enable Continuous Delivery
Solution : From Small Beginnings to Strategic Development Platform
Lineas first adopted OutSystems in 2016, but its use had been limited to mobile field service application development. Mark realized that OutSystems could be used more strategically than this and challenged his development team to re-evaluate where and when they should use OutSystems.
“They had permission to throw OutSystems out so long as they could justify that from a productivity perspective,” says Mark. “But on the contrary, the developers saw many advantages to building on OutSystems, and it put an end to some of the religious wars you sometimes get when developers favor different languages and frameworks.”
“We implemented Kafka as a data fabric, making it easy to connect numerous data sources in a consistent and agile sublayer,” explains Tom Thijs, Enterprise Architect at Lineas. “Now we can connect to legacy systems, packaged applications, IoT data sources, and information across our partner ecosystems to publish that data in role-specific collections.”
Using OutSystems, Lineas developed three “Control Towers,” for significant aspects of the Lineas business. These three entities are:
The blended delivery team includes a dedicated Truewind squad comprising a program manager, a tech lead, four developers, a UX/UI expert, and a tester.
Results : Modal Shift to Double European Rail Freight by 2030
Lineas, along with a coalition of European rail freight operators, has the ambition of doubling rail freight volume by 2030. Given the economic and environmental case, it’s vital that they succeed.
“Our golden triangle program will deliver full transparency of consignments, including ETAs, deviation management, full track and trace, and proactive notifications,” explains Mark. “Delivering trust and convenience to customers underpins modal shift.”
Looking at the internal benefits to Lineas, Mark says, “We’ll have end-to-end control of deliveries across the partner ecosystem. Realtime trusted data will help us optimize the use of our resources, including trains, wagons, railyards, and personnel.”
Case Study Credit : OutSystems
Seize the digital revolution with an established partner.
ACCRO has the experience to help you drive change at scale!
Be more efficient, competitive, sustainable & future-proof with ACCRO.